SHIPPING COSTS
| GERMANY | 5,90 € |
| AUSTRIA | 7,90 € |
| SWITZERLAND | 13,90 € |
| EU | 8,90 € |
| NON EU | 19,90 € |
IN NON-EU COUNTRIES, ADDITIONAL COSTS MAY ARISE DUE TO IMPORT DUTIES AND TAXES.
PAYMENT METHODS
| PAYPAL |
| CREDIT CARD |
| KLARNA INSTANT TRANSFER + PAYLATER |
DELIVERY SERVICE
DELIVERY IS CARRIED OUT BY DPD AND DHL.
SHIPPING TIME
ALL OUR PRODUCTS ARE READY TO BE SHIPPED TO YOU. IT TAKES APPROXIMATELY 2-4 BUSINESS DAYS UNTIL YOUR ORDER IS DISPATCHED. FOR MORE INFORMATION ON THE DELIVERY TIME OF A SPECIFIC PRODUCT, PLEASE REFER TO THE RESPECTIVE PRODUCT PAGE.
ONCE YOUR ORDER IS ON ITS WAY TO YOU, YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH A TRACKING NUMBER, WHICH YOU CAN USE TO EASILY FOLLOW THE JOURNEY OF YOUR PACKAGE.
IF YOUR ORDER HAS NOT ARRIVED WITHIN ONE WEEK AFTER RECEIVING THE SHIPPING CONFIRMATION, PLEASE CONTACT OUR CUSTOMER SERVICE AT SUPPORT@CALA-BAS.COM.
PACKAGING
YOUR ORDER WILL BE PACKED WITH THE UTMOST CARE TO ENSURE IT ARRIVES SAFELY. HOWEVER, SHOULD YOU NOTICE ANY DAMAGE TO YOUR ITEM, PLEASE CONTACT OUR CUSTOMER SERVICE.
PARCEL LOCKERS AND POST OFFICE PICK-UP
SHIPPING TO A PARCEL LOCKER WITHIN GERMANY IS POSSIBLE. PLEASE ENTER YOUR POST NUMBER IN THE "ADDRESS LINE 2 / COMPANY" FIELD. ENTER THE TERM "PACKSTATION" AS WELL AS THE NUMBER OF YOUR PACKSTATION IN THE "STREET AND HOUSE NUMBER" FIELD. SHIPMENTS WITH A MINIMUM SIZE OF 15 X 11 X 1 CM AND A MAXIMUM SIZE OF 60 X 35 X 35 CM ARE SUITABLE FOR DELIVERY VIA PACKSTATION.
IF THE DHL COURIER CANNOT FIND YOU AT THE DELIVERY ADDRESS AND YOUR PACKAGE CANNOT BE HANDED OVER TO AN AUTHORIZED RECIPIENT DESIGNATED BY YOU, YOU WILL RECEIVE A NOTIFICATION CARD. WITH THIS CARD, YOU CAN PICK UP YOUR PACKAGE AT THE SPECIFIED BRANCH BY PRESENTING AN ID WITHIN THE STORAGE PERIOD OF 7 BUSINESS DAYS. IF YOU DO NOT COLLECT THE PACKAGE WITHIN THE STORAGE PERIOD OR DHL CANNOT REACH YOU EVEN AFTER A SECOND DELIVERY ATTEMPT, THE PACKAGE WILL BE RETURNED TO OUR WAREHOUSE AS UNDELIVERABLE.
DELIVERY ISSUES
A RETURN TO US MAY HAVE SEVERAL REASONS, SUCH AS AN INCOMPLETE OR UNKNOWN ADDRESS, MULTIPLE FAILED DELIVERY ATTEMPTS, REFUSAL TO ACCEPT, OR FAILURE TO PICK UP AT THE POST OFFICE WITHIN THE SPECIFIED TIME. BUT DON’T WORRY – JUST LET US KNOW AT SUPPORT@CALA-BAS.COM IF YOU WOULD LIKE TO HAVE YOUR ITEMS SENT AGAIN AND WHETHER YOU WOULD LIKE TO CHOOSE AN ALTERNATIVE ADDRESS. WE WILL TAKE CARE OF IT IMMEDIATELY.
TRACKING NUMBER NOT WORKING
NO WORRIES! FOR RECENTLY SHIPPED PACKAGES, IT MAY TAKE UP TO 24 HOURS FOR NEWLY UPLOADED TRACKING NUMBERS TO BE ACTIVATED.
SUCH AN ERROR MESSAGE USUALLY APPEARS IN THE FORM “SHIPMENT 123456789 IS CURRENTLY UNKNOWN TO US” OR “THERE IS CURRENTLY NO INFORMATION AVAILABLE FOR SHIPMENT NUMBER 123456789,” BUT DON’T PANIC – YOUR PACKAGE IS ON ITS WAY. IF YOU STILL HAVE PROBLEMS AFTER 24 HOURS, PLEASE CONTACT OUR CUSTOMER SUPPORT.
YOU HAVE RECEIVED A TRACKING NUMBER BUT THE PACKAGE HAS BEEN STUCK IN THE SAME PLACE FOR SEVERAL DAYS AND ISN’T MAKING ITS WAY TO YOU? OUR CUSTOMER SUPPORT WILL BE HAPPY TO TAKE CARE OF IT – JUST LET US KNOW. WE WILL CONTACT DHL FOR YOU AND KEEP YOU INFORMED OF EVERY STEP.
LOST PACKAGE
YOUR PACKAGE HASN’T MADE IT TO YOU? YOU HAVEN’T RECEIVED A DELIVERY NOTIFICATION ONE WEEK AFTER YOUR SHIPPING CONFIRMATION?
NO NEED TO WORRY – OUR CUSTOMER SERVICE WILL IMMEDIATELY LOOK INTO THE ISSUE AND FIND OUT EXACTLY WHERE YOUR PACKAGE IS AND HOW TO GET IT TO YOU AS QUICKLY AS POSSIBLE. JUST LET US KNOW AT SUPPORT@CALA-BAS.COM.